Frequently Asked Questions

Medical: To search for a provider, click here (https://www.myuhc.com)to login to the UHC member portal. You can also search for a provider by navigating to the "Find a Provider" link. After entering your location, select the Heritage Plus option. Dental: To search for a provider, click here (https://www.myuhc.com)to login to the UHC member portal. You can also search for a provider by navigating to the "Find a Dentist" link. After entering your location, select the PPO National Options Network option. Vision: To search for a provider, click here (https://www.myuhc.com)to login to the UHC member portal. You can also search for a provider by navigating to the "Find a Vision Provider" link.

Login to www.myuhc.com.(http://www.myuhc.com) Once logged in, you'll have access to print of download an ID card. You may also call UnitedHealthcare at 1-877-797-8812 to request a new ID card.

You are required to update your UnitedHealthcare Coordination of Benefits information every year so that they can properly process your claims. Coordination of Benefits information confirms whether you and/or your enrolled dependents have insurance coverage other than your employer's and if so, what that other insurance is, so that they can determine proper payment responsibilities for claims. If your Coordination of Benefits is updated yearly or as requested, your claims will be processed. Click here (https://51ffe31a-367e-4d24-aee7-bc3a6db21df6.usrfiles.com/ugd/51ffe3_484e7c0458b74456b8651fa69a73e224.pdf)for the Coordination of Benefits form. If you’d like to complete the Coordination of Benefits online, you can do so once you are registered on the UnitedHealthcare portal.

When you enroll in one of our healthcare plans, you have access to use telemedicine by using the Virtual Visit option through UnitedHealthcare. This allows you to speak with a doctor 24/7 by phone, text, or video chat. Click here to learn more.(https://www.ilerabenefits.com/telemedicine)